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frequently
asked questions
What
exactly is a photo card? ::
TOP
A flat, single sided, full
color, custom designed card
based on your photo submissions.
Cards are professionally printed
on Fuji Crystal Archive Photo
Paper which are guaranteed
to last a lifetime! 'designs
by cp' logo appears on the
back of each card.
When
will I receive my proofs?
:: TOP
I will send you a proof within
72 hours (if not less) based
on the card you choose, your
photo submissions and information
you provide me with. You will
receive a password protected
link upon completion, so that
you can both view your proof,
and request any edits/changes.
What
is a proof? :: TOP
A proof is a low resolution
digital image of your announcement.
With each paid order, you
will also receive a digital
copy that can be sent to family,
friends & co-workers via
email, posted on your website
or blog, etc. etc.
Do
I get a final proof before
my order is printed? :: TOP
Yes. You will receive an email
letting you know when you
can check your account to
view your edits. Once you
approve your final proof,
it is sent to print. Final
proofs should be checked carefully
for any additional edits or
mistakes. I cannot be responsible
for any errors once the proof
is approved and printed. A
physical proof can
be sent via US mail for an
additional $3.00 charge, however
please note that this extends
the ordering process.
How
do I send my photos? :: TOP
Photos must be submitted via
email. It is best that photos
be saved at a high resolution
(at least 300dpi, 1200x1800
pixels). Please do not crop
or edit the photos, but rather
send me the full original
image. Email them to photos@designsbycp.com.
Can
I use photos that were taken
by a professional photographer?
:: TOP
Yes, as long as you have a
signed release form from the
photographer. This includes
photos taken at JcPenney,
WalMart, Picture People, SEARS,
etc.
Can
I email my invitations?
:: TOP
Please ask for an 'email version'
of your final design if you
would like to send them out
electronically. I will send
you a screen resolution version
to use for this purpose. Please
note that this version will
not be suitable for printing.
Can
you change a color photograph
to black and white or sepia?::
TOP
Yes, I am more than happy to
edit your photo to change it
from color to b/w or sepia.
Can
I mix and match layouts, fonts,
text and colors? :: TOP
Yes. All designs can be altered
to match the colors and theme
of your special event. Please
note these special requests
under "Specific Details"
on your order form.
Can
I order my cards in another
language besides English? ::
TOP
Yes, however you must provide
the text in the language of
your choice. I am fluent in
Spanish and can assist you in
translating your card, I also
have various sample versus to
choose from. There is a 25 minimum
card order if you would like
a set of cards in a different
language.
Do
you require a deposit? ::
TOP
No. If you are ordering an
existing sample, I will begin
design as soon as I receive
your order, information &
photos. Upon proof approval
and receipt of payment, your
cards will be printed. If
you are ordering a custom
design, a $25.00 deposit is
required, which will then
be applied to your final order.
What
payment methods do you accept?
:: TOP
I accept money orders, personal
checks, and all major credit
cards via PayPal (Visa, MasterCard,
American Express, Discover and
PayPal funds). You do not need
a PayPal account to use your
credit card to process your
order.
How
do I make my final payment?
:: TOP
You will receive an invoice
once you have approved your
final proof. If you choose
to use PayPal, you will receive
a PayPal invoice and your
cards can be shipped the following
day. If you pay with an e-check,
your order will not go to
print until your e-check has
cleared. Please contact me
if you would like to mail
a check or money order.
How
much will it cost me to mail
my photo cards? :: TOP
Postage requires a regular
0.41 cent stamp within the
U.S.
5x5 (squared) cards require
additional postage, approximately
0.65 cents.
Do
you ship outside the U.S.?
:: TOP
No, at this time I can only
process orders within the
United States.
I
do not have a digital photo
of the image I really want
to use, is there anything
else I can do? :: TOP
If you have a physical photo,
and do not have a scanner,
you can mail it to me and
it will be returned with
your order. Scanning services
are $2.00 per photo. Please
note that I cannot scan
any copyrighted material.
Can
you ship my order overnight?
:: TOP
Yes! Email me for a quote:
shipping@designsbycp.com.
Can
I order envelopes in advance?
:: TOP
Yes. This is a definite plus
for moms-to-be! Who has time
to address and stamp envelopes
once the baby has arrived?
Envelopes are 0.20 cents each
plus shipping and handling.
Envelope costs themselves
will be credited back on completion
of your final order. Please
note that envelopes are included
with every order, thus pre-ordering
is suggested only if you'd
like to get a head start and
so that you can mail your
cards as soon as you receive
them from me!
Do
you offer gift certificates?
:: TOP
Yes, I can custom design a gift
certificate for your special
occasion - i.e. baby shower,
engagement gift, etc. For an
additional $18.00 charge your
custom gift certificate and
envelopes will be mailed to
you in advance in our
exclusive 'designs by cp' packaging
which is perfect for gift giving.
Please note that this charge
covers all of the following:
shipping and handling for pre-sending
gift certificate and envelopes,
as well as your recipients'
shipping charges once their
order is completed.
Do
you place our card on your
website? :: TOP
Not always and only if I have
your permission! I try to
update my site with current
"catalog designs"
as frequently as possible.
Most of the time, I replace
photos with a few of my own
as well as replace all the
stats with fictional information.
Are
you a stay-at-home mom? :: TOP
Nope! I have been an Educator
for 16 years. I am currently
a school administrator at a
K-8 School in Southern, CA.
I love designing cards, but
I also love my job!
What
if my question still is not
answered? :: TOP
No Problem! Please contact
me at cp@designsbycp.com
and I will get back to you
within 24 hours - really I
will!
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